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<p>Business process designer > Graphical elements / Send Message</p>
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<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Send Message</span></h1>
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<p class="p_Normal"><img alt="message_activity1" width="93" height="75" style="float:left;margin:0;width:93px;height:75px;border:none" src="message_activity1.png"/> In a business process, the <span style="font-weight: bold;">Send Message</span> activity is used to notify customers and employees about any events via SMS. For example, you can configure an automatic notification about an order being transferred to the shipping company. Also, you can use it to let your staff know when they are assigned an important task. </p>
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<h2 class="p_Heading2" style="line-height: 1.20; margin: 19px 0 0 0;"><span class="f_Heading2" style="font-size: 24px;">Set up integration</span></h2>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало внимание</span></p>
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<p style="line-height: 1.20; margin: 19px 0 0 0;">Only users included in the <a href="360006871932.html" class="topiclink">Administrators</a> group can set up SMS notifications. </p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец внимание</span></p>
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<p class="p_Normal" style="line-height: 1.20; margin: 14px 0 0 0;">To use SMS notifications in your business process, you have to enable the module for sending SMS first. You can use ready-made SMSCenter and SMSRU integration modules or create a custom module for sending SMS. Read more about it in the <a href="sms-integration.html" class="topiclink">Integration with an SMS service</a> article.</p>
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<h2 class="p_Heading2"><span class="f_Heading2"> </span></h2>
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<h2 class="p_Heading2"><span class="f_Heading2">Configure the activity</span></h2>
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<p class="p_Normal" style="line-height: 1.20;"><span style="font-size: 15px; color: #394149; background-color: #ffffff;">When the connection is established, you can set up</span> the Send message activity in business processes. <span style="color: #394149; background-color: #ffffff;">To do that, drag the </span><span style="font-weight: bold; color: #394149; background-color: #ffffff;">Send message</span><span style="color: #394149; background-color: #ffffff;"> item to the process diagram. You will find it in the </span><span style="font-weight: bold; color: #394149; background-color: #ffffff;">Integrations</span><span style="color: #394149; background-color: #ffffff;"> tab of the right menu.</span></p>
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<p class="p_Normal" style="line-height: 1.20;"><span style="color: #394149; background-color: #ffffff;">Let's take the </span><span style="font-weight: bold; color: #394149; background-color: #ffffff;">Order Processing</span><span style="color: #394149; background-color: #ffffff;"> process as an example. When the order is complete and ready to ship, we need to notify the client about it. To do this, add the </span><span style="font-weight: bold; color: #394149; background-color: #ffffff;">Send message</span><span style="color: #394149; background-color: #ffffff;"> activity immediately after the </span><span style="font-weight: bold; color: #394149; background-color: #ffffff;">Order completion</span><span style="color: #394149; background-color: #ffffff;"> task.</span></p>
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<p class="p_Normal" style="line-height: 1.20;"><img alt="sma2" width="1002" height="363" style="margin:0;width:1002px;height:363px;border:none" src="sma2.png"/></p>
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<p class="p_Normal" style="line-height: 1.20;"><span style="font-size: 15px; color: #394149; background-color: #ffffff;">Double-click on the item to open settings and fill out the form:</span></p>
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<p class="p_Normal" style="line-height: 1.20;"><img alt="sma3" width="986" height="539" style="margin:0;width:986px;height:539px;border:none" src="sma3.png"/></p>
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<p class="p_Normal" style="line-height: 1.20;"> </p>
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<ul style="list-style-type:disc">
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<li style="line-height: 1.20;"><span style="font-weight: bold;">Name</span><span style="font-weight: bold; color: #ff0000;">*</span><span style="font-weight: bold;">.</span> Specify the activity name displayed on the process diagram.</li><li style="line-height: 1.20;"><span style="font-weight: bold;">SMS Service</span><span style="font-weight: bold; color: #ff0000;">*</span><span style="font-weight: bold;">. </span>Select the service from the drop-down list.</li><li style="line-height: 1.20;"><span style="font-weight: bold;">Recipients</span><span style="font-weight: bold; color: #ff0000;">*</span><span style="font-weight: bold;">. Specify </span>a <a href="process_context.html" class="topiclink">context variable</a> that stores the client's phone number or an employee that has to be notified. To add a variable, click on <span style="font-weight: bold;">{+}</span> in the right corner of the field. You can also enter a phone number in any format in this field.</li><li style="line-height: 1.20;"><span style="font-weight: bold;">Message</span><span style="font-weight: bold; color: #ff0000;">*</span><span style="font-weight: bold;">. </span>Enter the text of the SMS notification. Using variables, you can specify the order number, date of sending, etc. To add a variable, click <span style="font-weight: bold;">{+}</span> in the right corner of the field. You can also <a href="360007679591.html#conditions-and-functions" class="topiclink">add conditions and functions</a> like for the name of the item on the template. This will generate a more informative message.</li></ul>
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<p style="line-height: 1.20;"><span style="font-size: 13px; color: #000000;"> </span></p>
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<h2 class="p_Heading2"><span class="f_Heading2">Error Handling tab</span></h2>
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<p style="line-height: 1.20; background: #ffffff; margin: 19px 0 0 0;"><span style="color: #394149;">An error may occur when sending the SMS, for example, if access to the external service fails. You can decide how the system should behave in this case.</span></p>
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<p style="line-height: 1.20; background: #ffffff; margin: 14px 0 0 0;"><span style="color: #394149;">Go to the </span><span style="font-weight: bold; color: #394149;">Error</span><span style="color: #394149;"> </span><span style="font-weight: bold; color: #394149;">handling</span><span style="color: #394149;"> tab.</span></p>
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<p class="p_Normal" style="line-height: 1.20;"> </p>
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<p class="p_Normal"><img alt="sma4" width="737" height="551" style="margin:0;width:737px;height:551px;border:none" src="sma4.png"/></p>
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<ul style="list-style-type:disc">
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<li style="line-height: 1.20;"><span style="font-weight: bold;">Retry. </span>Enable this option if you want BRIX to try sending the notification again.<ul style="list-style-type:disc">
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<li style="line-height: 1.20;"><span style="font-weight: bold;">Number of retries. </span>Specify the number of attempts to send the notification.</li><li style="line-height: 1.20;"><span style="font-weight: bold;">Retry delay (sec). </span>Determine the frequency of attempts.</li></ul>
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<li style="line-height: 1.20; margin-top: 14px; margin-right: 0; margin-bottom: 0;"><span style="font-weight: bold;">Notification. </span>Select the option, and then specify the users to whom the process error notification will be sent. You can select the current user, user group, or org chart item, or specify a context variable, for example, the process initiator. Please note, that the current user is the person who has completed the task located before the SMS notification on the process diagram.</li><li style="line-height: 1.20;"><span style="font-weight: bold;">Interrupt. </span>For the correct operation of the activity, it is necessary to enable the option and then specify in the Connector field which branch the process will follow in case of an error. The transition specified in these settings will be marked on the process diagram with the icon <img alt="clip0199" width="21" height="24" style="margin:0;width:21px;height:24px;border:none" src="clip0199.png"/>.</li></ul>
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<p style="line-height: 1.20;"><span style="font-size: 13px; color: #000000;"> </span></p>
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<p class="p_Normal" style="line-height: 1.20;"><span style="color: #394149; background-color: #ffffff;">After you specify all the settings, click </span><span style="font-weight: bold; color: #394149; background-color: #ffffff;">Save</span><span style="color: #394149; background-color: #ffffff;"> and publish the process.</span></p>
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<p class="p_Normal" style="line-height: 1.20;"><span style="color: #394149; background-color: #ffffff;">Now, as soon as the process reaches a certain point, an SMS notification with the specified text will be sent to the client's phone.</span></p>
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