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<p>Business process designer &gt; Graphical elements &gt; BRIX CRM activities / Send Personal Email</p>
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<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Send Personal Email</span></h1>
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<p style="line-height: 1.20; margin: 14px 0 0 0;"><img alt="clip0262" width="86" height="67" style="float:left;margin:0;width:86px;height:67px;border:none" src="clip0262.png"/><span style="font-size: 13px; font-family: Inter; color: #394149;">The </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Send personal email</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> graphic element allows sending an email on behalf of an BRIX user during a business process. The message will be saved in the personal mail that is linked to the user’s account. You can send the notification to a single email address.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">For example, a sales rep can notify a client about sending an order or send them a commercial proposal.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Employees who have <a href="connect-email.html" class="topiclink">connected their email address</a> to the built-in email client in the </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Email</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> workspace can send emails using this element. The user should also <a href="360016398552.html#email-tab" class="topiclink">allow using email</a> in business processes in the profile settings</span>.</p>
<h2 class="p_Heading2"><span class="f_Heading2">Set up the sending of personal email</span></h2>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Let’s consider the use and configuration of the element using an example.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">A sales manager creates a deal where they interact with a client. <a href="360012911980.html" class="topiclink">CRM activities</a> like </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Call</span><span style="font-size: 13px; font-family: Inter; color: #394149;">, </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Email</span><span style="font-size: 13px; font-family: Inter; color: #394149;">, etc. are used for this purpose. Emails are sent from the manager’s personal email address connected to the <a href="email-workspace.html" class="topiclink">built-in email client</a>.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Once the client agrees to the purchase, the manager starts the order processing. During the process, they create the order, enter the required information, and send it to the warehouse. When the order is completed and shipped, the manager needs to notify the client and send a bill with shipment details.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">To ensure that the client sees the sender of the message and the email is saved in the manager’s inbox, the Send personal email element is used for notification in the process. Then the sent email will be included in the main correspondence with the client, which can be displayed, for example, in the form of a related transaction.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">To add an element to a business process, go to the process designer. On the toolbar to the right of the modeling canvas, open the System elements tab. Drag and drop the element onto the flow chart and place it wherever the process requires an email to be sent from a certain BRIX user’s personal email.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">In our example, the element is placed after the manager has been notified that the order has been completed and shipped.</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><img alt="personal_email_01" width="628" height="697" style="margin:0;width:628px;height:697px;border:none" src="personal_email_01.png"/></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Double-click the element and configure the settings on the </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">General</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> and </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Error Handling</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> tabs.</span></p>
<h3 class="p_Heading3"><span class="f_Heading3">General tab</span></h3>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Fill in the fields:</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;"> </span><img alt="personal_email_02" width="1208" height="793" style="margin:0;width:1208px;height:793px;border:none" src="personal_email_02.png"/><span style="font-size: 13px; font-family: Inter; color: #394149;"> </span></p>
<ul style="list-style-type:disc">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Name</span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #ff0000;">*</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Enter the text to be displayed on the process diagram;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Sender</span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #ff0000;">*</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Specify the context variable storing the user on whose behalf the message will be sent. The sent email will be saved in the personal mail connected to the user’s account in the </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Email</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> workspace; &nbsp; &nbsp;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Recipient</span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #ff0000;">*.</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> Specify the email address to which the notification should be sent. You can use a </span><span style="font-size: 13px; font-family: Inter; color: #0000ff;"><a href="process_context.html" class="topiclink">context variable</a></span><span style="font-size: 13px; font-family: Inter; color: #394149;">; </span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Subject</span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #ff0000;">*</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Write a short subject, for example, </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Order is shipped</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Using a context variable, you can add additional information, for example, the name of the order or its number. This will allow you to generate a more informative email subject;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Message</span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #ff0000;">*</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Enter detailed information. Using variables, you can specify additional data, such as the total cost of the order, expected delivery date, etc. Use HTML markup to format the text as required.</span></li></ul>
<p style="line-height: 1.20; margin: 7px 0 7px 35px;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Please note, that you can only specify a property of the <a href="360009707032.html#string" class="topiclink">String</a> type in the fields, which is added to the process context. It must be filled in as the process progresses before the personal email activity is executed. For example, a warehouse worker sees a client’s email address in the created order and enters it into a separate field on the form of their task. </span></p>
<p style="line-height: 1.20; margin: 7px 0 7px 35px;"><span style="font-size: 13px; font-family: Inter; color: #394149;">To use a variable, click {+} in the right corner of the field. You can also </span><span style="font-size: 13px; font-family: Inter; color: #0000ff;"><a href="360007679591.html#conditions-and-functions" class="topiclink">add conditions and functions</a></span><span style="font-size: 13px; font-family: Inter; color: #394149;">, in the same way as for generating the name of an item from a template;</span></p>
<ul style="list-style-type:disc">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Files</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Add a document used in the process, for example, an invoice. To do this, select the context variable of the </span><span style="font-size: 13px; font-family: Inter; color: #0000ff;"><a href="360009707032.html#file_type" class="topiclink">Files</a></span><span style="font-size: 13px; font-family: Inter; color: #394149;"> type from the drop-down list. &nbsp;</span></li></ul>
<h3 class="p_Heading3"><span class="f_Heading3">Error Handling tab</span></h3>
<p style="line-height: 1.20; margin: 19px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">When sending an email, an error may occur, for example, the sender or recipient address is not defined. You can set the further course of the process and actions to be performed in this case.</span></p>
<p style="line-height: 1.20; margin: 19px 0 0 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">To do this, fill in the fields on the </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Error Handling</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> tab:</span></p>
<p style="line-height: 1.20; margin: 14px 0 0 0;"><img alt="personal_email_03" width="941" height="652" style="margin:0;width:941px;height:652px;border:none" src="personal_email_03.png"/></p>
<ul style="list-style-type:disc">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Retry</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Select this option to resend the email;</span></li></ul>
<ul style="list-style-type:circle"><ul style="list-style-type:circle">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Number of retries</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Specify the number of attempts to resend the email;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Retry delay (sec)</span><span style="font-size: 13px; font-family: Inter; color: #394149;">.</span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;"> </span><span style="font-size: 13px; font-family: Inter; color: #394149;">Define the frequency of attempts;</span></li></ul></li></ul>
<ul style="list-style-type:disc">
<li style="line-height: 1.20; margin-top: 14px; margin-right: 0; margin-bottom: 0;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Notification</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. Enable this option to notify responsible users in case of an error. You can select:</span></li></ul>
<ul style="list-style-type:circle"><ul style="list-style-type:circle">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Current user. It is the person that belongs to the </span><span style="font-size: 13px; font-family: Inter; color: #0000ff;"><a href="360012263032.html" class="topiclink">swimlane</a></span><span style="font-size: 13px; font-family: Inter; color: #394149;"> where the </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Send Personal Email</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> element is placed on the process diagram;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Context variable. For example, the initiator;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Group;</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; color: #394149;">Org chart item;</span></li></ul></li></ul>
<ul style="list-style-type:disc">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Interrupt</span><span style="font-size: 13px; font-family: Inter; color: #394149;">. In case of an error, the process will go through the selected process path.</span></li></ul>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">If all the parameters are set, click </span><span style="font-size: 13px; font-family: Inter; font-weight: bold; color: #394149;">Save</span><span style="font-size: 13px; font-family: Inter; color: #394149;"> in the element settings window. Then save and publish the process.</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 13px; font-family: Inter; color: #394149;">When the process reaches the configured element, the client will receive an email on behalf of the user. It will be saved in the personal email connected to the employee’s account.</span></p>
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