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<!DOCTYPE html>
<html lang="en">
<html lang="ru">
<head>
<title>Lock an external user of the portal</title>
<title>Заблокировать пользователя портала</title>
<meta name="generator" content="Help+Manual" />
<meta name="keywords" content="" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="You can block an external user’s access to the portal:" />
<meta name="description" content="Доступ к порталу для пользователя можно ограничить:" />
<meta name="picture" content="" />
<meta property="og:type" content="website" />
<meta property="og:title" content="Full documentation for BRIX365 platform. Low-code developer guide. User guide. Admin guide. Developer guide." />
<meta property="og:url" content="https://brix365.com/en/help" />
<meta property="og:image" content="" />
<meta property="og:title" content="Cправка по Low-code платформе ELMA365" />
<meta property="og:url" content="https://elma365.com/ru/help" />
<meta property="og:image" content="" />
<meta property="og:site_name" content="ELMA365" />
<link rel="icon" href="favicon.png" type="image/png" />
<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet" />
@ -23,6 +24,7 @@
<link rel="stylesheet" href="./article.css" />
<link rel="stylesheet" href="./glossary.css" />
<link rel="stylesheet" href="./theme.css" />
<script type="text/javascript" src="jquery.js"></script>
<script type="text/javascript" src="helpman_settings.js"></script>
<script type="text/javascript" src="helpman_topicinit.js"></script>
@ -34,16 +36,16 @@
</head>
<body>
<script async src="https://www.googletagmanager.com/gtag/js?id=G-M6ETBEC1R9"></script><script>window.dataLayer=window.dataLayer || []; function gtag(){dataLayer.push(arguments);}gtag('js', new Date()); gtag('config', 'G-M6ETBEC1R9');</script>
<script>!function(e,t,c,n,r,a,m){e.ym=e.ym||function(){(e.ym.a=e.ym.a||[]).push(arguments)},e.ym.l=1*new Date;for(var s=0;s<document.scripts.length;s++)if(document.scripts[s].src===n)return;a=t.createElement(c),m=t.getElementsByTagName(c)[0],a.async=1,a.src=n,m.parentNode.insertBefore(a,m)}(window,document,"script","https://mc.yandex.ru/metrika/tag.js"),ym(83179930,"init",{clickmap:!0,trackLinks:!0,accurateTrackBounce:!0,webvisor:!0})</script><noscript><div><img alt=""src=https://mc.yandex.ru/watch/83179930 style=position:absolute;left:-9999px></div></noscript>
<header class="header elma-365">
<div class="container">
<a class="header__logo" href="https://brix365.com/en/help">
<img src="./logo-en.svg" alt="header logo">
<a class="header__logo" href="https://elma365.com/ru/help">
<img src="./logo.svg" alt="header logo">
</a>
<!-- <div class="hero__search-form" id="search-panel">
<form class="search-form" onsubmit="ym(83180416,'reachGoal','poisk')">
<form class="search-form" onsubmit="ym(83179930,'reachGoal','poisk')">
<label class="search-form__label">
<span id="reset-search" class="search__icon"></span>
<input class="search-form__input" type="text">
@ -63,7 +65,7 @@
</div>
<div class="header__navi">
<ul class="header__list"><li><span class="solution-select"><span class="solution-select__selected"></span><svg width="7" height="4" viewBox="0 0 7 4" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1 1L3.5 3.5L6 1" stroke="white" stroke-linecap="round" stroke-linejoin="round"/></svg><ul class="solution-select__list"><li><a class="project-link" href="https://brix365.com/en/help/platform/get-trial.html">Platform</a></li><li><a class="project-link" href="https://brix365.com/en/help/ecm/ecm-functions.html">ECM</a></li><li><a class="project-link" href="https://brix365.com/en/help/crm/crm_overview.html">CRM</a></li><li><a class="project-link" href="https://brix365.com/en/help/service/service-functions.html">Service</a></li><li><a class="project-link" href="https://brix365.com/en/help/projects/projects-functions.html">Projects</a></li><li><a class="project-link" href="https://brix365.com/en/help/business_solutions/-elma365-store.html">Business Solutions</a></li></ul></span></li><li><a href="https://api.brix365.com/en/" target="_blank">API</a></li><li><a href="https://tssdk.brix365.com/" target="_blank">SDK</a></li></ul>
<ul class="header__list"><li><span class="solution-select"><span class="solution-select__selected"></span><svg width="7" height="4" viewBox="0 0 7 4" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1 1L3.5 3.5L6 1" stroke="white" stroke-linecap="round" stroke-linejoin="round"/></svg><ul class="solution-select__list"><li><a class="project-link" href="https://elma365.com/ru/help/platform/get-trial.html">Платформа</a></li><li><a class="project-link" href="https://elma365.com/ru/help/ecm/ecm-functions.html">ECM</a></li><li><a class="project-link" href="https://elma365.com/ru/help/crm/crm_overview.html">CRM</a></li><li><a class="project-link" href="https://elma365.com/ru/help/service/service-functions.html">Service</a></li><li><a class="project-link" href="https://elma365.com/ru/help/projects/projects-functions.html">Проекты</a></li><li><a class="project-link" href="https://elma365.com/ru/help/business_solutions/-elma365-store.html">Бизнес-решения</a></li></ul></span></li><li><a href="https://api.elma365.com/ru/"target="_blank">API</a></li><li><a href="https://tssdk.elma365.com/"target="_blank">SDK</a></li><li><a href="https://community.elma365.com/" target="_blank">Community</a></li><li><a href="https://elma-academy.com/ru/" target="_blank">Академия</a></li><li><a href="https://elma365.com/ru/" target="_blank">Сайт ELMA365</a></li></ul>
</div>
@ -78,8 +80,8 @@
<aside class="sidebar" id="sidebar">
<div class="sidebar__header">
<a class="header__logo" href="https://brix365.com/en/help">
<img src="./logo-light-en.svg">
<a class="header__logo" href="https://elma365.com/ru/help">
<img src="./logo-light.svg">
</a>
<span class="sidebar__close elma-365-close" id="close"></span>
</div>
@ -92,15 +94,15 @@
<div class="article-inner">
<div class="content">
<header class="article__header">
<div class="article__bread" style="display:flex; gap:10px;">
<div class="article__bread" style="display:flex; gap:10px;">
<span id="subcategory" class="search-res__item-category search-res__item-category_subcategory subcategory article__badge"></span>
<div class="topic__breadcrumbs">
<p><a href="service-portal.html">External portal</a> / Lock an external user of the portal</p>
<p><a href="service-portal.html">Внешний портал</a> / Заблокировать пользователя портала</p>
</div>
</div>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Lock an external user of the portal</span></h1>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Заблокировать пользователя портала</span></h1>
</div>
</header>
@ -109,30 +111,30 @@
<a href="#h1-article" class="scroll-top"></a>
</div>
<!-- Placeholder for topic body. -->
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">You can block an external user’s access to the portal:</span></p>
<p class="p_Normal">Доступ к порталу для пользователя можно ограничить:</p>
<ul style="list-style-type:disc">
<li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 16px;"><span style="font-family: Inter;">Manually. To do this, lock the user profile and the user's </span><span style="font-size: 15px; color: #394149;">license </span><span style="font-family: Inter;">will be unoccupied.</span></li><li style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 16px;"><span style="font-family: Inter;"><a href="block-user.html#restrict-automatically" class="topiclink">Automatically</a>. If the user provides incorrect login information.</span></li></ul>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">In both cases, you can restore user’s access to the portal.</span></p>
<h2 class="p_Heading2"><span class="f_Heading2">Restrict access to the portal manually</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-family: Inter;">Go to </span><span style="font-family: Inter; font-weight: bold;">System apps &gt; External users.</span><span style="font-family: Inter;"> Open the profile of the user you need to lock. On the right side panel in the </span><span style="font-family: Inter; font-weight: bold;">Account status</span><span style="font-family: Inter;"> section, click the </span><img alt="lock-icon" width="20" height="19" style="margin:0;width:20px;height:19px;border:none" src="lock-icon.png"/> icon.</p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">After that, the account status on the user page will change to </span><span style="font-family: Inter; font-weight: bold;">Locked</span><span style="font-family: Inter;">. The user will not be able to log in to the service portal. Their</span><span style="font-size: 15px; color: #394149;"> </span><span style="font-size: 15px; color: #394149;"><a href="licences.html#namedlicense" class="topiclink">license</a> </span><span style="font-size: 15px; color: #394149;">will be unoccupied. </span></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><img alt="block-user-1" width="665" height="519" style="margin:0;width:665px;height:519px;border:none" src="block-user-1.png"/></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">Note that only users with the </span><span style="font-family: Inter; font-weight: bold;">Active</span><span style="font-family: Inter;"> status can be locked.</span></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">The status of the user account remains </span><span style="font-family: Inter; font-weight: bold;">Not registered</span><span style="font-family: Inter;"> until the user logs in to the portal for the first time.</span></p>
<h3 class="p_Heading3"><a id="unlockanexternaluser" class="hmanchor"></a><span class="f_Heading3">Restore access to the portal</span></h3>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-family: Inter;">If you want to restore user’s access to the portal, go to </span><span style="font-family: Inter; font-weight: bold;">System apps &gt; External users</span><span style="font-family: Inter;">. Use search to find the user you need and open their profile. On the right side panel in the </span><span style="font-family: Inter; font-weight: bold;">Account Status</span><span style="font-family: Inter;"> section, click the </span><img alt="check-mark-icon" width="17" height="16" style="margin:0;width:17px;height:16px;border:none" src="check-mark-icon.png"/> <span style="font-family: Inter;">icon.</span></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">The unlocked user will be able to log in to the service portal again.</span></p>
<h2 class="p_Heading2"><a id="restrict-automatically" class="hmanchor"></a><span class="f_Heading2">Restrict access to the portal automatically</span></h2>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-size: 13px;">User access to the portal can be locked automatically if the user has entered incorrect login data. The allowed number of attempts to log in to the portal is set in the <a href="security_settings.html#login-attempts" class="topiclink">security settings</a>.</span></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-size: 13px;">The status of the external user remains </span><span style="font-size: 13px; font-weight: bold;">Active</span><span style="font-size: 13px;">. In the right pane of their page in the </span><span style="font-size: 13px; font-weight: bold;">Password Policy</span><span style="font-size: 13px;"> block, the </span><span style="font-size: 13px; font-weight: bold;">Account is locked</span><span style="font-size: 13px;"> mark appears. </span></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-size: 13px;">To restore access to the portal, click on this mark and confirm the action.</span></p>
<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-size: 13px;">In the portal settings, you can allow the user to <a href="portal-login-page.html#password-recovery" class="topiclink">recover the password from the login window</a>. In this case, after unblocking they will be able to set new login data.</span></p>
<li class="p_Normal">вручную. Для этого нужно заблокировать учётную запись и освободить именную лицензию;</li><li class="p_Normal"><a href="block-user.html#automatic-block" class="topiclink">автоматически</a>, если пользователь укажет неверные данные для входа.</li></ul>
<p class="p_Normal">В обоих случаях вы можете восстановить доступ к порталу.</p>
<h2 class="p_Heading2"><a id="block" class="hmanchor"></a><span class="f_Heading2">Ограничить доступ к порталу вручную</span></h2>
<p class="p_Normal">Перейдите на страницу <span style="font-weight: bold;">Системные справочники &gt; Внешние пользователи</span>. Откройте карточку нужного пользователя и<span style="font-family: 'Times New Roman',Times,Georgia,serif;"> на панели справа в блоке </span><span style="font-family: 'Times New Roman',Times,Georgia,serif; font-weight: bold;">Статус учетной записи</span><span style="font-family: 'Times New Roman',Times,Georgia,serif;"> нажмите</span><span style="font-size: 15px; font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span><img alt="block-user-icon-1" width="20" height="19" style="margin:0;width:20px;height:19px;border:none" src="block-user-icon-1.png"/><span style="font-size: 15px; font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;">.</span> </p>
<p class="p_Normal">После этого <span style="font-weight: bold;">Статус учетной записи</span> на карточке пользователя изменится на <span style="font-weight: bold;">Заблокирован</span>. Он не сможет войти на внешний портал. При этом его <a href="licences.html#external-user-licenses" class="topiclink">именная лицензия</a> освободится.</p>
<p class="p_Normal"><img alt="external_users" width="918" height="664" style="margin:0;width:918px;height:664px;border:none" src="external_users.png"/></p>
<p class="p_Normal">Обратите внимание, блокировать можно только пользователей со статусом <span style="font-weight: bold;">Активен</span>.</p>
<p class="p_Normal">Если пользователь не авторизовался на портале, на его карточке будет отображен статус учётной записи <span style="font-weight: bold;">Не зарегистрирован</span>. Аккаунт такого пользователя нельзя заблокировать.</p>
<h3 class="p_Heading3"><a id="unblock" class="hmanchor"></a><span class="f_Heading3">Восстановить доступ к порталу</span></h3>
<p class="p_Normal">Вы можете вернуть доступ к порталу для пользователя, заблокированного вручную. Для этого перейдите на страницу <span style="font-weight: bold;">Системные справочники &gt; Внешние пользователи</span>. Через поиск найдите нужного пользователя. Откройте его карточку и <span style="font-family: 'Times New Roman',Times,Georgia,serif;">справа в блоке </span><span style="font-family: 'Times New Roman',Times,Georgia,serif; font-weight: bold;">Статус учетной записи</span><span style="font-family: 'Times New Roman',Times,Georgia,serif;"> нажмите</span><span style="font-size: 15px; font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span><img alt="block-user-icon-2" width="17" height="16" style="margin:0;width:17px;height:16px;border:none" src="block-user-icon-2.png"/>.</p>
<p class="p_Normal">Разблокированный пользователь сможет войти на внешний портал.</p>
<h2 class="p_Heading2"><a id="automatic-block" class="hmanchor"></a><span class="f_Heading2">Ограничить доступ к порталу автоматически</span></h2>
<p class="p_Normal">Доступ пользователя к порталу может блокироваться автоматически, если он ввёл неверные данные для авторизации учётной записи. Допустимое число попыток входа на портал устанавливается в <a href="security_settings.html#incorrect-password" class="topiclink">настройках безопасности</a>.</p>
<p class="p_Normal">При этом статус внешнего пользователя остаётся<span style="font-weight: bold;"> Активен</span>. На правой панели его карточки в блоке<span style="font-weight: bold;"> Политика паролей </span>появляется отметка<span style="font-weight: bold;"> Вход заблокирован</span>.</p>
<p class="p_Normal">Для восстановления доступа к порталу нажмите на эту отметку и подтвердите действие.</p>
<p class="p_Normal">В настройках портала вы можете разрешить пользователю <a href="portal-login-page.html#password-recovery" class="topiclink">восстанавливать пароль с формы входа</a>. Тогда после разблокировки он сможет задать новые данные для авторизации.</p>
<div class="bottom-nav">
<a id="prev-link" class="topic__navi_prev" href="enter-the-portal.html">
<a id="prev-link" class="topic__navi_prev" href="add-external-users.html">
<span class="bottom-nav__arrow bottom-nav__arrow--prev"></span> <span
class="bottom-nav__link">enter-the-portal.html</span>
class="bottom-nav__link">add-external-users.html</span>
</a>
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</div>
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