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<title>Troublehsooting of possible BRIX On-Premises issues</title>
<title>Возможные проблемы при установке и работе ELMA365 On-Premises и их решения</title>
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<p><a href="elma365-on-premises.html">BRIX On-Premises</a> &gt; Other / Troublehsooting of possible BRIX On-Premises issues</p>
<p><a href="elma365-on-premises.html">ELMA365 On-Premises</a> &gt; Дополнительно / Возможные проблемы при установке и работе ELMA365 On-Premises и их решения</p>
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<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Troublehsooting of possible BRIX On-Premises issues</span></h1>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Возможные проблемы при установке и работе ELMA365 On-Premises и их решения</span></h1>
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<p class="p_Normal">&nbsp;</p>
<p class="p_Normal">The article covers the most common issues and errors encountered during the installation, configuration, and operation of the BRIX On-Premises system.</p>
<h2 class="p_Heading2"><span class="f_Heading2">Issues during installation of BRIX On-Premises Standard</span></h2>
<p class="p_Normal">В статье приведены наиболее распространённые проблемы и ошибки, возникающие при установке, настройке и работе системы ELMA365 On-Premises.</p>
<h2 class="p_Heading2"><span class="f_Heading2">Проблемы при установке ELMA365 On-Premises Standard</span></h2>
<ol style="list-style-type:upper-roman">
<li value="1" class="p_Normal"><span style="font-weight: bold;">Issue:</span> BRIX Standard system installation takes a long time. After running the <code><b>docker exec elma365 kubectl get all -A</b></code> command, a list of pods with the following statuses is displayed:</li></ol>
<li value="1" class="p_Normal"><span style="font-weight: bold;">Проблема:</span> долгая установка системы ELMA365 Standard. После запуска команды <code><b>docker exec elma365 kubectl get all -A</b></code> отображается список подов со статусами:</li></ol>
<ul style="list-style-type:disc">
<li class="p_Normal"><code><b>Running</b></code>;</li><li class="p_Normal"><code><b>Completed</b></code>;</li><li class="p_Normal">the pod <code><b>diskjockey</b></code> has the status <code><b>crashLoopBackOff</b></code>.</li></ul>
<p class="p_Normal"><span style="font-weight: bold;">Solution:</span> Check the correctness of the parameter <code><b>ELMA365_HOST</b></code>: </p>
<li class="p_Normal"><code><b>Running</b></code>;</li><li class="p_Normal"><code><b>Completed</b></code>;</li><li class="p_Normal">у пода <code><b>diskjockey</b></code> статус <code><b>crashLoopBackOff</b></code>.</li></ul>
<p class="p_Normal" style="text-indent: -1px; margin: 0 0 0 34px;"><span style="font-weight: bold;">Решение:</span> проверьте корректность параметра <code><b>ELMA365_HOST</b></code>: </p>
<ol style="list-style-type:decimal">
<li value="1" class="p_Normal">If an IP address of the virtual machine was specified during the system installation, verify its accuracy.</li><li value="2" class="p_Normal">If a domain name is used during the system installation:</li></ol>
<li value="1" class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">Если при установке в качестве адреса системы был указан IP-адрес, проверьте его соответствие адресу виртуальной машины.</li><li value="2" class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">Если при установке системы используется доменное имя:</li></ol>
<ul style="list-style-type:disc">
<li class="p_Normal">check the DNS server for an A record matching <code><b>"DNS" <-> "IP address of the machine with BRIX"</b></code>. For example:</li></ul>
<p class="p_CodeExample" style="text-indent: -1px; page-break-inside: avoid; margin: 0 0 0 36px;"><span class="f_CodeExample">elma365.example.com.&nbsp;A&nbsp;192.168.1.1</span></p>
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">в DNS-сервере проверьте наличие A-записи, соответствующей виду: <code><b>«DNS» <-> «IP-адрес машины с Elma365»</b></code>. Например:</li></ul>
<p class="p_CodeExample" style="text-indent: -1px; page-break-inside: avoid; margin: 0 0 0 36px;"><span class="f_CodeExample">elma365.example.ru.&nbsp;A&nbsp;192.168.1.1</span></p>
<ul style="list-style-type:disc">
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">in file <code><b>/etc/resolv.conf</b></code>, check line <code><b>search</b></code>, where the BRIX domain must be specified. For example, for the <code><b>elma365.example.com</b></code> domain name:</li></ul>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">search&nbsp;example.com</span></p>
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">в файле <code><b>/etc/resolv.conf</b></code> проверьте строчку <code><b>search</b></code>, где должен быть указан домен ELMA365. Например, для доменного имени <code><b>elma365.example.ru</b></code>:</li></ul>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">search&nbsp;example.ru</span></p>
<ul style="list-style-type:disc">
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">in file <code><b>/etc/hosts</b></code>, check the addresses and the aliases specified for them; </li><li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">add the A record to file <code><b>/etc/hosts</b></code>. For example:</li></ul>
<p class="p_CodeExample" style="text-indent: -1px; page-break-inside: avoid; margin: 0 0 0 35px;"><span class="f_CodeExample">192.168.1.1&nbsp;elma365.example.com&nbsp;elma365</span></p>
<p class="p_Normal" style="margin: 0 0 0 34px;">To apply changes, restart maybe required. Use the following command:</p>
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">в файле <code><b>/etc/hosts</b></code> проверьте адреса и указанные к ним алиасы; </li><li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">добавьте А-запись в файл <code><b>/etc/hosts</b></code>. Например:</li></ul>
<p class="p_CodeExample" style="text-indent: -1px; page-break-inside: avoid; margin: 0 0 0 35px;"><span class="f_CodeExample">192.168.1.1&nbsp;elma365.example.ru&nbsp;elma365</span></p>
<p class="p_Normal" style="margin: 0 0 0 34px;">Для применения изменений может потребоваться перезапуск сети командой:</p>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">systemctl&nbsp;restart&nbsp;networking</span></p>
<p class="p_Normal" style="margin: 0 0 0 34px;">To learn more about setting the <code><b>ELMA365_HOST</b></code> parameter, see <a href="change-elma365standard-parameters.html#parameters" class="topiclink">Modify BRIX Standard parameters</a>.</p>
<p class="p_Normal" style="margin: 0 0 0 34px;">Подробнее о настройке параметра <code><b>ELMA365_HOST</b></code> читайте в статье <a href="change-elma365standard-parameters.html#main-parameters" class="topiclink">«Изменение параметров ELMA365 Standard»</a>.</p>
<ol style="list-style-type:upper-roman">
<li value="2" class="p_Normal"><span style="font-weight: bold;">Issue:</span> BRIX Standard is unresponsive or slow.</li></ol>
<p class="p_Normal"><span style="font-weight: bold;">Solution:</span> If in the file <code><b>resolv.conf</b></code> after the command <code><b>cat /etc/resolv.conf</b></code> there is the line <code><b>search</b></code>, and also after the command <code><b>docker exec elma365 kubectl -n kube-system logs -l k8s-app=kube-dns</b></code> there are synchronization errors, remove <code><b>search</b></code>. </p>
<p class="p_Normal">How to remove it depends on the service used to generate the configuration file. </p>
<h2 class="p_Heading2"><span class="f_Heading2">Common issues with BRIX On-Premises Enterprise and Standard</span></h2>
<li value="2" class="p_Normal"><span style="font-weight: bold;">Проблема:</span> система ELMA365 Standard не отвечает или работает медленно.</li></ol>
<p class="p_Normal" style="margin: 0 0 0 36px;"><span style="font-weight: bold;">Решение:</span> если в файле <code><b>resolv.conf</b></code> после команды <code><b>cat /etc/resolv.conf</b></code> есть строчка <code><b>search</b></code>, а также после команды <code><b>docker exec elma365 kubectl -n kube-system logs -l k8s-app=kube-dns</b></code> есть ошибки синхронизации, уберите <code><b>search</b></code>. </p>
<p class="p_Normal" style="margin: 0 0 0 36px;">Как её убрать, решается индивидуально и зависит от того, с помощью какого сервиса генерируется конфигурационный файл. </p>
<h2 class="p_Heading2"><span class="f_Heading2">Общие проблемы при работе с ELMA365 On-Premises Enterprise и Standard</span></h2>
<ol style="list-style-type:upper-roman">
<li value="1" class="p_Normal"><span style="font-weight: bold;">Issue:</span> Invitations to the BRIX platform and password recovery emails are not being sent.</li></ol>
<p class="p_Normal"><span style="font-weight: bold;">Solution</span>: in BRIX, additional configuration of the SMTP server connection parameters is required:</p>
<li value="1" class="p_Normal"><span style="font-weight: bold;">Проблема:</span> не отправляются приглашения на площадку ELMA365 и письма о восстановлении пароля.</li></ol>
<p class="p_Normal" style="margin: 0 0 0 35px;"><span style="font-weight: bold;">Решение</span>: в ELMA365 нужно дополнительно настроить параметры соединения с SMTP-сервером:</p>
<ul style="list-style-type:disc">
<li class="p_Normal">On-Premises Enterprise: in the configuration file <code><b>values-elma365.yaml</b></code>. Read more in <a href="change-settings-enterprise.html#connect-smtp-server" class="topiclink">Modify BRIX Enterprise parameters</a>;</li><li class="p_Normal">On-Premises Standard: in the configuration file <code><b>config-elma365.txt</b></code>. Read more in <a href="change-elma365standard-parameters.html#connect_smtp" class="topiclink">Modify BRIX Standard parameters</a>.</li></ul>
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">On-Premises Enterprise — в конфигурационном файле <code><b>values-elma365.yaml</b></code>. Подробнее читайте в статье <a href="change-settings-enterprise.html#connect-smtp-server" class="topiclink">«Изменение параметров ELMA365 Enterprise»</a>;</li><li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">On-Premises Standard — в конфигурационном файле <code><b>config-elma365.txt</b></code>. Подробнее читайте в статье <a href="change-elma365standard-parameters.html#smtp-server-settings" class="topiclink">«Изменение параметров ELMA365 Standard»</a>.</li></ul>
<ol style="list-style-type:upper-roman">
<li value="2" class="p_Normal"><span style="font-weight: bold;">Issue:</span> BRIX is only accessible within the corporate network. </li></ol>
<p class="p_Normal"><span style="font-weight: bold;">Solution: </span>Install a reverse proxy and configure the connection to BRIX using:</p>
<li value="2" class="p_Normal"><span style="font-weight: bold;">Проблема:</span> система ELMA365 доступна только внутри корпоративной сети. </li></ol>
<p class="p_Normal" style="text-indent: -1px; margin: 0 0 0 34px;"><span style="font-weight: bold;">Решение: </span>установите обратный прокси и настройте соединение с ELMA365 с помощью:</p>
<ul style="list-style-type:disc">
<li class="p_Normal"><a href="haproxy-elma365.html" class="topiclink">HAProxy</a>;</li><li class="p_Normal"><a href="nginx-elma365-.html" class="topiclink">Nginx</a>.</li></ul>
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;"><a href="haproxy-elma365.html" class="topiclink">HAProxy</a>;</li><li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;"><a href="nginx-elma365-.html" class="topiclink">Nginx</a>.</li></ul>
<ol style="list-style-type:upper-roman">
<li value="3" class="p_Normal"><span style="font-weight: bold;">Issue:</span> BRIX does not install or operates slowly.</li></ol>
<p class="p_Normal"><span style="font-weight: bold;">Solution:</span> On the server, check the number of cores and the presence of AVX instructions using the command <code><b>lscpu</b></code>, and check for free disk space using the command <code><b>df -x overlay -x tmpfs</b></code>. Compare the obtained data with the minimum system requirements:</p>
<li value="3" class="p_Normal"><span style="font-weight: bold;">Проблема:</span> система ELMA365 не устанавливается или работает медленно.</li></ol>
<p class="p_Normal" style="text-indent: -1px; margin: 0 0 0 36px;"><span style="font-weight: bold;">Решение:</span> на сервере проверьте количество ядер и наличие AVX-инструкций с помощью команды <code><b>lscpu</b></code>, а также проверьте наличие свободного места на диске с помощью команды <code><b>df -x overlay -x tmpfs</b></code>. Сравните полученные данные с минимальными системными требованиями:</p>
<ul style="list-style-type:disc">
<li class="p_Normal">for On-Premises Enterprise see <a href="elma365-enterprise-on-premises.html" class="topiclink">System requirements for BRIX On-Premises Enterprise</a>;</li><li class="p_Normal">for On-Premises Standard see <a href="elma365-standard-on-premises.html" class="topiclink">System requirements for BRIX On-Premises Standard</a>.</li></ul>
<li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">для On-Premises Enterprise в статье <a href="elma365-enterprise-on-premises.html" class="topiclink">«Системные требования ELMA365 On-Premises Enterprise»</a>;</li><li class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">для On-Premises Standard в статье <a href="elma365-standard-on-premises.html" class="topiclink">«Системные требования ELMA365 On-Premises Standard»</a>. </li></ul>
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