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<!DOCTYPE html>
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<title>Diagnostics and troubleshooting in BRIX Enterprise</title>
<title>Диагностика и решение проблем в ELMA365 Enterprise</title>
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<p><a href="elma365-on-premises.html">BRIX On-Premises</a> &gt; <a href="elma365-enterprise.html">BRIX On-Premises Enterprise</a> &gt; Administering BRIX Enterprise / Diagnostics and troubleshooting in BRIX Enterprise</p>
<p><a href="elma365-on-premises.html">ELMA365 On-Premises</a> &gt; <a href="elma365-enterprise.html">ELMA365 On-Premises Enterprise</a> &gt; Администрирование ELMA365 Enterprise / Диагностика и решение проблем в ELMA365 Enterprise</p>
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<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Diagnostics and troubleshooting in BRIX Enterprise</span></h1>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Диагностика и решение проблем в ELMA365 Enterprise</span></h1>
</div>
</header>
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<!-- Placeholder for topic body. -->
<p class="p_Normal">Diagnostics can be used to determine the current state of the system, eliminate existing errors, and optimize performance.</p>
<p class="p_Normal">The diagnostic and troubleshooting process consists of three steps:</p>
<p style="line-height: 1.28; margin: 0 0 11px 0;">С помощью диагностики можно выявить текущее состояние системы, устранить существующие ошибки и оптимизировать работу.</p>
<p style="line-height: 1.28; margin: 0 0 11px 0;">Процесс диагностики и решения проблем состоит из трёх этапов:</p>
<ol style="list-style-type:decimal">
<li value="1" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#collect-diagnostic-info" class="topiclink">Collecting diagnostic information</a>.</li><li value="2" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#apply-new-parameters-enterprise" class="topiclink">Applying new parameters for BRIX Enterprise</a>.</li><li value="3" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#generate-logs-check-status" class="topiclink">Generating logs and checking the status of services</a>.</li></ol>
<p class="p_Normal">Please note that during the diagnostic and troubleshooting process, changes are made to the existing configuration file <code><b>values-elma365.yaml</b></code>, which is received and filled in when BRIX Enterprise is installed. Unintentional changes to parameters in this file may result in the loss of BRIX application functionality.</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало&nbsp;внимание</span></p>
<p class="p_Normal">Before making changes to the <code><b>values-elma365.yaml</b></code> file, it is recommended to create its backup copy.</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец&nbsp;внимание</span></p>
<p class="p_Normal">If the <code><b>values-elma365.yaml</b></code> file has been lost, retrieve the parameters of the current BRIX installation and save them to this file. To do this, execute the following command:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">helm&nbsp;get&nbsp;values&nbsp;elma365&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]&nbsp;&gt;&nbsp;values-elma365.yaml</span></p>
<h2 class="p_Heading2"><a id="collect-diagnostic-info" class="hmanchor"></a><span class="f_Heading2">Step 1: Collecting diagnostic information</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;">To collect system state data, enable debugging of the platform. To do this, set the<span style="font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span><code><b>debug</b></code><span style="font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span>parameter to<span style="font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span><code><b>true</b></code>:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">debug:&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">true</span></p>
<h2 class="p_Heading2"><a id="apply-new-parameters-enterprise" class="hmanchor"></a><span class="f_Heading2">Step 2: Applying new parameters for BRIX Enterprise</span></h2>
<p class="p_Normal">You can update BRIX application settings in two ways: <a href="enterprise-troubleshooting.html#update-via-internet" class="topiclink">online</a> or <a href="enterprise-troubleshooting.html#update-offline" class="topiclink">offline</a>.</p>
<h3 class="p_Heading3"><a id="update-via-internet" class="hmanchor"></a><span class="f_Heading3">Update parameters online</span></h3>
<li value="1" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#collect-diagnostic-info" class="topiclink">Сбор диагностической информации</a>.</li><li value="2" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#apply-new-parameters-enterprise" class="topiclink">Применение новых параметров для ELMA365 Enterprise</a>.</li><li value="3" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#generate-logs-check-status" class="topiclink">Формирование логов и проверка статуса сервисов</a>.</li></ol>
<p style="line-height: 1.28; margin: 0 0 11px 0;">Обратите внимание, что во время процесса диагностики и решения проблем внесения изменений происходят в уже существующий конфигурационный файл <code><b>values-elma365.yaml</b></code><span style="background-color: #fffdf6;">,&nbsp;</span>который был получен и заполнен при установке ELMA365 Enterprise. Необдуманное изменение параметров в этом файле может привести к потере работоспособности приложения ELMA365.</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">Начало&nbsp;внимание</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;">Перед внесением изменений в файл <code><b>values-elma365.yaml</b></code> рекомендуем создать его резервную копию.</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">Конец&nbsp;внимание</span></p>
<p class="p_Normal"><span style="background-color: #ffffff;">Если файл&nbsp;</span><code><b>values-elma365.yaml</b></code><span style="background-color: #ffffff;">&nbsp;был утрачен, получите параметры текущей установки ELMA365 и сохраните их в этот файл. Для этого выполните команду:</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">helm get values elma365 [-n namespace] &gt; values-elma365.yaml</span></p>
<h2 class="p_Heading2"><a id="collect-diagnostic-info" class="hmanchor"></a><span class="f_Heading2">Шаг 1. Сбор диагностической информации</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;">Чтобы собрать данные о состоянии системы, включите отладку платформы. Для этого установите параметр <code><b>debug</b></code><span style="font-weight: bold;"> </span>в режиме <code><b>true</b></code>:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">debug: true</span></p>
<h2 class="p_Heading2"><a id="apply-new-parameters-enterprise" class="hmanchor"></a><span class="f_Heading2">Шаг 2. Применение новых параметров для ELMA365 Enterprise</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;">Вы можете обновить параметры приложения ELMA365 двумя способами: <a href="enterprise-troubleshooting.html#update-via-internet" class="topiclink">через интернет</a> или <a href="enterprise-troubleshooting.html#update-offline" class="topiclink">без доступа к сети</a>.</p>
<h3 class="p_Heading3"><a id="update-via-internet" class="hmanchor"></a><span class="f_Heading3">Обновление параметров через интернет</span></h3>
<ol style="list-style-type:upper-roman">
<li value="1" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;">Determine the chart version where the BRIX application was installed or updated:</li></ol>
<li value="1" style="margin-top: 7px; margin-right: 0; margin-bottom: 7px;">Определите версию чарта, с помощью которого было установлено или обновлено приложение ELMA365:</li></ol>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">helm&nbsp;show&nbsp;chart&nbsp;elma365/elma365</span></p>
<p class="p_Normal" style="margin: 0 0 0 34px;">Command execution example:</p>
<p style="line-height: 1.28; margin: 0 0 11px 34px;"><img alt="change-settings-enterprise-1" width="1126" height="83" style="margin:0;width:1126px;height:83px;border:none" src="change-settings-enterprise-1.png"/></p>
<p class="p_Normal" style="margin: 0 0 0 34px;">The command will result in the chart version information being specified in the <code><b>version</b></code> file. Save this value for the next step.</p>
<p style="margin: 7px 0 7px 33px;">Пример выполнения команды:</p>
<p style="margin: 7px 0 7px 33px;"><img alt="change-settings-enterprise-1" width="1126" height="83" style="margin:0;width:1126px;height:83px;border:none" src="change-settings-enterprise-1.png"/></p>
<p style="margin: 7px 0 7px 34px;">В результате выполнения команды информация о версии чарта будет указана в строке <code><b>version</b></code>. Сохраните это значение для выполнения следующего шага.</p>
<ol style="list-style-type:upper-roman" start="2">
<li value="2" class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">Update the BRIX parameters. To do this, execute the following command specifying the installed chart version for the <code><b>--version</b></code> flag instead of <code><b>&lt;elma365-chart-version&gt;</b></code>:</li></ol>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">helm&nbsp;upgrade&nbsp;--install&nbsp;elma365&nbsp;elma365/elma365&nbsp;-f&nbsp;values-elma365.yaml&nbsp;--version&nbsp;&lt;elma365-chart-version&gt;&nbsp;--timeout=30m&nbsp;--wait&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
<h3 class="p_Heading3"><a id="update-offline" class="hmanchor"></a><span class="f_Heading3">Update parameters offline</span></h3>
<p class="p_Normal">Go to the chart directory where the BRIX application was installed or updated and execute the following command:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">helm&nbsp;upgrade&nbsp;--install&nbsp;elma365&nbsp;./elma365&nbsp;-f&nbsp;values-elma365.yaml&nbsp;--timeout=30m&nbsp;--wait&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
<p class="p_Normal">It takes about 10-30 minutes to update the parameters. Wait for it to complete.</p>
<h2 class="p_Heading2"><a id="generate-logs-check-status" class="hmanchor"></a><span class="f_Heading2">Step 3: Generating logs and checking the status of services</span></h2>
<h3 class="p_Heading3"><span class="f_Heading3">Obtain logs</span></h3>
<li value="2" style="margin-top: 7px; margin-right: 0; margin-bottom: 7px;">Обновите параметры приложения ELMA365. Для этого используйте следующую команду, указав в ней для флага <code><b>--version</b></code> установленную версию чарта вместо <code><b>&lt;elma365-chart-version&gt;</b></code>:</li></ol>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">helm&nbsp;upgrade&nbsp;--install elma365 elma365/elma365 -f&nbsp;values-elma365.yaml --version&nbsp;&lt;elma365-chart-version&gt; --timeout=30m --wait [-n namespace]</span></p>
<h3 class="p_Heading3"><a id="update-offline" class="hmanchor"></a><span class="f_Heading3">Обновление параметров без доступа в интернет</span></h3>
<p style="margin: 7px 0 7px 0;">Перейдите в каталог с чартом, с помощью которого было установлено или обновлено приложение ELMA365, и выполните команду:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">helm&nbsp;upgrade&nbsp;--install elma365&nbsp;./elma365 -f&nbsp;values-elma365.yaml --timeout=30m --wait [-n namespace]</span></p>
<p style="margin: 7px 0 7px 0;">Обновление параметров занимает 10-30 минут. Дождитесь его завершения.</p>
<h2 class="p_Heading2"><a id="generate-logs-check-status" class="hmanchor"></a><span class="f_Heading2">Шаг 3. Формирование логов и проверка статуса сервисов</span></h2>
<h3 class="p_Heading3"><span class="f_Heading3">Получение логов </span></h3>
<ul style="list-style-type:disc">
<li class="p_Normal">If you need to gather logs from all application services, execute the following command:</li></ul>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">kubectl&nbsp;logs&nbsp;-l&nbsp;tier=elma365&nbsp;--all-containers&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]&nbsp;&gt;&nbsp;logs.txt</span></p>
<li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="background-color: #ffffff;">Если вам нужно собрать логи со всех сервисов приложения, выполните команду:</span></li></ul>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 35px;"><span class="f_CodeExample">kubectl&nbsp;logs&nbsp;-l&nbsp;tier=elma365&nbsp;--all-containers&nbsp;[-n namespace] &gt; logs.txt</span></p>
<ul style="list-style-type:disc">
<li class="p_Normal">To view logs of a separate service, specify the required service instead of <code><b>[name]</b></code>:</li></ul>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">kubectl&nbsp;logs&nbsp;-l&nbsp;app=[name]&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало&nbsp;примера</span></p>
<p class="p_Normal">Example:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl&nbsp;logs&nbsp;-l&nbsp;app=main&nbsp;-n&nbsp;brix</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец&nbsp;примера</span></p>
<h3 class="p_Heading3"><span class="f_Heading3">View logs in real time</span></h3>
<p class="p_Normal">To monitor logs in real time, add the <code><b>-f</b></code> option:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl&nbsp;logs&nbsp;-l&nbsp;app=[name]&nbsp;-f&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало&nbsp;примера</span></p>
<p class="p_Normal">Example:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl&nbsp;logs&nbsp;-l&nbsp;app=main&nbsp;-f&nbsp;-n&nbsp;brix</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец&nbsp;примера</span></p>
<h3 class="p_Heading3"><span class="f_Heading3">Check the status of services</span></h3>
<p class="p_Normal">To make sure that all services are working correctly, execute the following command:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl&nbsp;get&nbsp;pod&nbsp;[-n&nbsp;</span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
<p class="p_Normal">The result will be generated as a table with the list of services. Services need to be in the <code><b>Running</b></code> status, while tasks need to be in the <code><b>Completed</b></code> status.</p>
<p class="p_Normal">For more detailed analysis, it is recommended to install the necessary <a href="install-monitoring-tools.html" class="topiclink">monitoring</a>, <a href="install-loki.html" class="topiclink">logging</a> and <a href="install-tempo.html" class="topiclink">trace analysis</a> tools.</p>
<li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="background-color: #ffffff;">Для просмотра логов отдельного сервиса вместо </span><code><b>[name]</b></code><span style="background-color: #ffffff;"> укажите нужный сервис:</span></li></ul>
<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 35px;"><span class="f_CodeExample">kubectl logs -l app=[name]&nbsp;[-n namespace]</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">Начало&nbsp;примера</span></p>
<p class="p_Normal">Пример:</p>
<p class="p_CodeExample" style="white-space: normal; page-break-inside: avoid;"><span class="f_CodeExample">kubectl logs -l &nbsp;app=main -n elma365</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">Конец&nbsp;примера</span></p>
<h3 class="p_Heading3"><span class="f_Heading3">Просмотр логов в реальном времени</span></h3>
<p style="background: #ffffff; margin: 10px 0 0 0;">Чтобы отслеживать логи в реальном времени добавьте опцию <code><b>–f</b></code>:</p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl logs -l app=[name]&nbsp;-f&nbsp;[-n namespace]</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">Начало&nbsp;примера</span></p>
<p class="p_Normal">Пример:</p>
<p class="p_CodeExample" style="white-space: normal; page-break-inside: avoid;"><span class="f_CodeExample">kubectl logs -l app=main -f -n elma365</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">Конец&nbsp;примера</span></p>
<h3 class="p_Heading3"><span class="f_Heading3">Проверка состояния сервисов</span></h3>
<p class="p_Normal"><span style="background-color: #ffffff;">Для того чтобы убедиться, что все сервисы работают корректно, выполните команду:</span></p>
<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl&nbsp;get&nbsp;pod&nbsp;[-n&nbsp;namespace]</span></p>
<p class="p_Normal"><span style="background-color: #ffffff;">Результат будет сформирован в виде таблицы со списком сервисов. Сервисы должны быть в статусе&nbsp;</span><code><b>Running</b></code><span style="background-color: #ffffff;">, а задачи в статусе&nbsp;</span><code><b>Completed</b></code><span style="background-color: #ffffff;">.</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;">Для более детального анализа рекомендуем выполнить установку необходимых средств <a href="install-monitoring-tools.html" class="topiclink">мониторинга</a>, <a href="install-loki.html" class="topiclink">логирования</a> и анализа <a href="install-tempo.html" class="topiclink">трассировок</a>.</p>
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