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<!DOCTYPE html>
<html lang="en">
<html lang="ru">
<head>
<title>SLA standards for session</title>
<title>Нормативы SLA для Сессии</title>
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<meta name="description" content="The widget is used to display SLA standards on the session sidebar in the Live Chats workspace. This allows operators and supervisors to track how much time is left before..." />
<meta name="description" content="Виджет используется для отображения нормативов SLA на боковой панели сессии в разделе Линии. Это позволяет операторам и супервизорам отслеживать, сколько времени осталось до..." />
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<div class="topic__breadcrumbs">
<p>Low-code designer &gt; <a href="interface_settings.html">Set up interfaces</a> &gt; Widget types &gt; Live chats widgets / SLA standards for session</p>
<p>Low-code дизайнер &gt; <a href="interface_settings.html">Создание интерфейсов</a> &gt; Типы виджетов &gt; Виджеты раздела «Линии» / Нормативы SLA для Сессии</p>
</div>
</div>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">SLA standards for session</span></h1>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Нормативы SLA для Сессии</span></h1>
</div>
</header>
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<a href="#h1-article" class="scroll-top"></a>
</div>
<!-- Placeholder for topic body. -->
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">The widget is used to display SLA standards on the session sidebar in the <span style="color: #0000ff;"><a href="chat_lines.html" class="topiclink">Live Chats</a></span> workspace. This allows operators and supervisors to track how much time is left before service deadlines are violated.</p>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">You need to <span style="color: #0000ff;"><a href="sla-in-live-chats.html" class="topiclink">configure SLA control for sessions</a></span> in order for timers to be displayed in the widget.</p>
<h2 class="p_Heading2"><span class="f_Heading2">Add the widget</span></h2>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">You can only add a widget to the sidebar of the <span style="font-weight: bold;">Sessions</span> app. To do this, go to <span style="font-weight: bold;">Form Settings</span> and open the side menu form in the <span style="color: #0000ff;"><a href="interface_designer.html" class="topiclink">interface designer</a></span>. Read more in the <span style="color: #0000ff;"><a href="session-settings.html#add-widget" class="topiclink">Configure a session</a></span> article.</p>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">To place a widget, drag it from the right panel of the interface designer to the modeling canvas. For more information about adding widgets, see the <span style="color: #0000ff;"><a href="360027211631.html" class="topiclink">Add a widget to a page</a></span> article.</p>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">In the opened window, configure the setting.</p>
<h2 class="p_Heading2"><span class="f_Heading2">Main tab</span></h2>
<p class="p_Normal"><img alt="sla-standards-for-session-2" width="580" height="309" style="margin:0;width:580px;height:309px;border:none" src="sla-standards-for-session-2.png"/></p>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">Select the checkboxes next to the standards to be displayed in the widget:</p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Виджет используется для отображения нормативов SLA на боковой панели сессии в разделе </span><span style="font-size: 15px; font-family: Inter; color: #0563c1;"><a href="chat_lines.html" class="topiclink">Линии</a></span><span style="font-size: 15px; font-family: Inter;">. Это позволяет операторам и супервизорам отслеживать, сколько времени осталось до нарушения установленных сроков предоставления услуг.</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><img alt="sla-standards-for-session-1" width="621" height="355" style="margin:0;width:621px;height:355px;border:none" src="sla-standards-for-session-1.png"/></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Чтобы таймеры отображались в виджете, необходимо </span><span style="font-size: 15px; font-family: Inter; color: #0563c1;"><a href="/ru/help/service/sla-in-live-chats.html" class="weblink">настроить контроль SLA для сессий</a></span><span style="font-size: 15px; font-family: Inter;">.</span></p>
<h2 class="p_Heading2"><span class="f_Heading2">Добавление виджета</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Виджет можно добавить только на боковую панель приложения </span><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Сессии</span><span style="font-size: 15px; font-family: Inter;">. Для этого перейдите к настройке форм приложения и откройте боковую форму в </span><span style="font-size: 15px; font-family: Inter; color: #0563c1;"><a href="interface_designer.html" class="topiclink">дизайнере интерфейсов</a></span><span style="font-size: 15px; font-family: Inter;">. Подробнее читайте в статье </span><span style="font-size: 15px; font-family: Inter; color: #0563c1;"><a href="session-settings.html#add-widget" class="topiclink">«Настроить сессию»</a></span><span style="font-size: 15px; font-family: Inter;">. </span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Чтобы разместить виджет, перетащите его с правой панели дизайнера интерфейсов на поле для моделирования. Подробнее о добавлении виджетов читайте в статье </span><span style="font-size: 15px; font-family: Inter; color: #0563c1;"><a href="360027211631.html" class="topiclink">«Добавить виджет на страницу»</a></span><span style="font-size: 15px; font-family: Inter;">.</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">В открывшемся окне выполните настройку.</span></p>
<h2 class="p_Heading2"><span class="f_Heading2">Вкладка «Основные»</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><img alt="sla-standards-for-session-2" width="510" height="327" style="margin:0;width:510px;height:327px;border:none" src="sla-standards-for-session-2.png"/></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Установите флажки напротив нормативов, которые нужно отображать в виджете:</span></p>
<ul style="list-style-type:disc">
<li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="font-weight: bold;">Reaction time</span>. The time within which the operator must respond to a new message from a customer, for example, to confirm that the request has been accepted for review.</li><li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="font-weight: bold;">Response time</span>. The time it takes to respond to each subsequent client message in the session.</li><li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="font-weight: bold;">Time to close the session</span>. The time during which the operator must resolve the client’s request.</li></ul>
<h2 class="p_Heading2"><span class="f_Heading2">Events and System tabs</span></h2>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">These tabs define system settings that are the same for all widgets. They allow you to control visibility and access to widgets, configure their behavior when hovering the cursor, etc. Read more about it in the <a href="common_widget_settings.html" class="topiclink">System widget settings</a> article.</p>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">To finish the widget configuration, click <span style="font-weight: bold;">Save</span>.</p>
<p style="text-align: justify; line-height: 1.20; margin: 0 0 11px 0;">To make the configured page available to users, click <span style="font-weight: bold;">Save</span> and <span style="font-weight: bold;">Publish</span> on the top panel of the interface designer.</p>
<li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Время реакции</span><span style="font-size: 15px; font-family: Inter;"> — срок, в течение которого оператор должен отреагировать на новое обращение от клиента, например, подтвердить, что запрос принят на рассмотрение;</span></li><li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Время ответа</span><span style="font-size: 15px; font-family: Inter;"> — время ответа на каждое последующее сообщение клиента в сессии;</span></li><li style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Время закрытия сессии</span><span style="font-size: 15px; font-family: Inter;"> — срок, в течение которого оператор должен решить запрос клиента.</span></li></ul>
<h2 class="p_Heading2"><span class="f_Heading2">Вкладки «События» и «Системные»</span></h2>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">На этих вкладках задаются системные настройки, одинаковые для всех виджетов. Они позволяют управлять видимостью виджетов и доступом к ним, настраивать их поведение при наведении курсора и т. д. Подробнее об этом читайте в статье </span><span style="font-size: 15px; font-family: Inter; color: #0563c1;"><a href="common_widget_settings.html" class="topiclink">«Системные настройки виджетов»</a></span><span style="font-size: 15px; font-family: Inter;">.</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Для завершения настройки виджета нажмите кнопку </span><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Сохранить</span><span style="font-size: 15px; font-family: Inter;">.</span></p>
<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-size: 15px; font-family: Inter;">Чтобы настроенная страница стала доступна пользователям, нажмите </span><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Сохранить</span><span style="font-size: 15px; font-family: Inter;"> и </span><span style="font-size: 15px; font-family: Inter; font-weight: bold;">Опубликовать </span><span style="font-size: 15px; font-family: Inter;">на верхней панели дизайнера интерфейсов.</span></p>
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