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update help elma

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koziavin
2025-05-27 21:32:35 +04:00
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<!DOCTYPE html>
<html lang="ru">
<html lang="en">
<head>
<title>Скачать логи</title>
<title>Download logs</title>
<meta name="generator" content="Help+Manual" />
<meta name="keywords" content="" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="Любому пользователю можно выдать права на загрузку данных о работе системы, чтобы на их основе провести диагностику таких проблем, как зависание страницы, задачи или карточки..." />
<meta name="description" content="Any user can be granted rights to download data on the system's operation to diagnose such problems as page freezing, task stalling, or an app item page hanging." />
<meta name="picture" content="" />
<meta property="og:type" content="website" />
<meta property="og:title" content="Cправка по Low-code платформе ELMA365" />
<meta property="og:url" content="https://elma365.com/ru/help" />
<meta property="og:image" content="" />
<meta property="og:site_name" content="ELMA365" />
<meta property="og:title" content="Full documentation for BRIX365 platform. Low-code developer guide. User guide. Admin guide. Developer guide." />
<meta property="og:url" content="https://brix365.com/en/help" />
<meta property="og:image" content="" />
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<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet" />
@ -24,7 +23,6 @@
<link rel="stylesheet" href="./article.css" />
<link rel="stylesheet" href="./glossary.css" />
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<script type="text/javascript" src="jquery.js"></script>
<script type="text/javascript" src="helpman_settings.js"></script>
<script type="text/javascript" src="helpman_topicinit.js"></script>
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<header class="header elma-365">
<div class="container">
<a class="header__logo" href="https://elma365.com/ru/help">
<img src="./logo.svg" alt="header logo">
<a class="header__logo" href="https://brix365.com/en/help">
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@ -80,8 +78,8 @@
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<a class="header__logo" href="https://elma365.com/ru/help">
<img src="./logo-light.svg">
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</a>
<span class="sidebar__close elma-365-close" id="close"></span>
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<div class="article-inner">
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<span id="subcategory" class="search-res__item-category search-res__item-category_subcategory subcategory article__badge"></span>
<div class="topic__breadcrumbs">
<p>Администрирование системы&nbsp; &gt; <a href="devtools.html">Инструменты разработчика</a> / Скачать логи</p>
<p>System settings &gt; <a href="devtools.html">Developer tools</a> / Download logs</p>
</div>
</div>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Скачать логи</span></h1>
<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Download logs</span></h1>
</div>
</header>
@ -111,14 +109,14 @@
<a href="#h1-article" class="scroll-top"></a>
</div>
<!-- Placeholder for topic body. -->
<p class="p_Normal">Любому пользователю можно выдать права на загрузку данных о работе системы, чтобы на их основе провести диагностику таких проблем, как зависание страницы, задачи или карточки приложения.</p>
<p class="p_Normal">Для этого на странице <a href="devtools.html" class="topiclink">Администрирование &gt; Инструменты разработчика</a> администратору системы достаточно добавить пользователя в блоке <span style="font-weight: bold;">Отладка виджетов</span>.</p>
<p class="p_Normal">Если доступ есть, на любой странице системы, открытой в браузере, в правом нижнем углу страницы пользователь увидит кнопку <img alt="devtools-report-1" width="33" height="28" style="margin:0;width:33px;height:28px;border:none" src="devtools-report-1.png"/>. Нажав на неё, нужно выбрать <span style="font-weight: bold;">Скачать логи</span>. Тогда на ПК пользователя загрузится лог-файл с данными о событиях в системе. Для удобства кнопку можно переместить выше.</p>
<p class="p_Normal"><img alt="devtools-report-2" width="614" height="350" style="margin:0;width:614px;height:350px;border:none" src="devtools-report-2.png"/></p>
<p class="p_Normal">Обратите внимание, после выдачи доступа пользователю все действия и события на текущей его странице в браузере фиксируются с момента перехода на неё или с момента её обновления. Если доступа нет, события не записываются.</p>
<p class="p_Normal">Допустим, у пользователя долго открывается карточка приложения <span style="font-weight: bold;">Отпуск</span>. При наличии прав он может загрузить на свой ПК отчёт о событиях и действиях в системе в момент открытия этой карточки. Для этого:</p>
<p class="p_Normal">Any user can be granted rights to download data on the system's operation to diagnose such problems as page freezing, task stalling, or an app item page hanging.</p>
<p class="p_Normal">To do this, on the <span style="font-weight: bold;">Administration</span> &gt; <span style="font-weight: bold;">Developer Tools</span> page, the system administrator simply needs to add the user in the <span style="font-weight: bold;">Widgets Debugging</span> section.</p>
<p class="p_Normal">If access is granted, on any system page opened in the browser, at the bottom right corner of the page, the user will see the <img alt="devtools-report-1" width="27" height="23" style="margin:0;width:27px;height:23px;border:none" src="devtools-report-1.png"/> button. Click on it and select <span style="font-weight: bold;">Download Logs</span>. This will download a log file to your computer with data about events in the system. For convenience, this button can be moved higher.</p>
<p class="p_Normal"><img alt="leave1" width="884" height="466" style="margin:0;width:884px;height:466px;border:none" src="leave1.png"/></p>
<p class="p_Normal">Please note, once access is granted to a user, all actions and events on their current browser page are recorded from the moment they navigate to it or from its refresh moment. If there's no access, events are not recorded.</p>
<p class="p_Normal">For instance, if the <span style="font-weight: bold;">Leave request</span> app item page takes too long to open, if you have the necessary rights, you can download a report on events and actions in the system at the moment this page is opened. To do this:</p>
<ol style="list-style-type:decimal">
<li value="1" class="p_Normal">Перейдите на страницу, где можно воспроизвести проблему с быстродействием. В нашем примере перейдите на страницу приложения <span style="font-weight: bold;">Отпуск</span>.</li><li value="2" class="p_Normal">Перезагрузите страницу, чтобы очистить историю о предыдущих действиях и событиях. Это позволит записать только те данные, которые содержат причину проблемы.</li><li value="3" class="p_Normal">Выполните действие, которое вызывает проблему. Например, откройте карточку приложения, которая каждый раз очень долго открывается.</li><li value="4" class="p_Normal">В правом нижнем углу страницы нажмите <img alt="devtools-report-1" width="33" height="28" style="margin:0;width:33px;height:28px;border:none" src="devtools-report-1.png"/> и выберите опцию <span style="font-weight: bold;">Скачать логи</span>.</li><li value="5" class="p_Normal">После этого на ваш ПК загрузится текстовый лог-файл. Передайте его администратору системы для анализа и решения проблемы.</li></ol>
<li value="1" class="p_Normal">Navigate to the page where you can replicate the performance issue. In our example, navigate to the <span style="font-weight: bold;">Leave request</span> app item page.</li><li value="2" class="p_Normal">Reload the page to clear the history of previous actions and events. This will allow you to record only the data that contains the cause of the problem.</li><li value="3" class="p_Normal">Perform the action causing the issue. For example, open the app page that consistently takes a long time to load.</li><li value="4" class="p_Normal">In the bottom right corner of the page, click on <img alt="devtools-report-1" width="27" height="23" style="margin:0;width:27px;height:23px;border:none" src="devtools-report-1.png"/><span class="f_ImageCaption"> </span>and choose the <span style="font-weight: bold;">Download Logs</span> option.</li><li value="5" class="p_Normal">After this, a text log file will be downloaded to your computer. Pass it on to the system administrator for analysis and problem-solving.</li></ol>
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