194 lines
18 KiB
HTML
194 lines
18 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<meta name="description" content="The Live Chat Operators widget displays a list of all operators responsible for live chats. You can add the widget to any page, for example, a page you create in the Live Chats..." />
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<meta property="og:title" content="Full documentation for BRIX365 platform. Low-code developer guide. User guide. Admin guide. Developer guide." />
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<p>Low-code designer > <a href="interface_settings.html">Set up interfaces</a> > Widget types > Live chats widgets / Live chat operators</p>
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</div>
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</div>
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<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Live chat operators</span></h1>
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</header>
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<section class="article__content">
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<div class="scroll-top-inner">
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<a href="#h1-article" class="scroll-top"></a>
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</div>
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<!-- Placeholder for topic body. -->
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<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">The </span><span style="font-family: Inter; font-weight: bold;">Live Chat Operators</span><span style="font-family: Inter;"> widget displays a list of all operators responsible for live chats. You can add the widget to any page, for example, a page you create in the <a href="chat_lines.html" class="topiclink">Live Chats</a> workspace. It allows supervisors to quickly view the list of all operators without opening the <a href="live-chat-groups.html" class="topiclink">group settings</a>.</span></p>
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<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">In future releases, colored markers are going to be added next to operators’ names. They will let supervisors see who is replying to live chat messages at a given moment. </span></p>
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<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">Note that the list of operators in the widget will be visible only to live chat supervisors.</span></p>
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<p style="line-height: 1.20; margin: 7px 0 16px 0;"><img alt="operator-list-1" width="1199" height="684" style="margin:0;width:1199px;height:684px;border:none" src="operator-list-1.png"/></p>
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<h2 class="p_Heading2"><span class="f_Heading2">Add the widget</span></h2>
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<p style="line-height: 1.20; margin: 7px 0 16px 0;"><span style="font-family: Inter;">To add the widget to a page:</span></p>
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<ol style="list-style-type:upper-roman">
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<li value="1" style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter;">Click the gear icon next to the page’s name. Select </span><span style="font-size: 13px; font-family: Inter; font-weight: bold;">Widget Builder</span><span style="font-size: 13px; font-family: Inter;">. The <a href="interface_designer.html" class="topiclink">interface designer</a> will open.</span></li><li value="2" style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter;">Drag the </span><span style="font-family: Inter; font-weight: bold;">Live Chat Operators</span><span style="font-family: Inter;"> </span><span style="font-size: 13px; font-family: Inter;">widget from the right-side panel of the designer to the modeling canvas or click the </span><span style="font-size: 13px; font-family: Inter; font-weight: bold;">+Widget</span><span style="font-size: 13px; font-family: Inter;"> button. Read more about adding widgets in the <a href="360027211631.html" class="topiclink">Add a widget to a page</a> article.</span></li><li value="3" style="line-height: 1.20; margin-top: 7px; margin-right: 0; margin-bottom: 7px;"><span style="font-size: 13px; font-family: Inter;">In the window that opens, configure the widget.</span></li></ol>
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<h3 class="p_Heading3"><span class="f_Heading3">Main tab</span></h3>
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<p style="line-height: 1.20; page-break-after: avoid; margin: 7px 0 7px 0;"><img alt="operator-list-2" width="744" height="408" style="margin:0;width:744px;height:408px;border:none" src="operator-list-2.png"/></p>
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<p style="line-height: 1.28; margin: 0 0 11px 0;"><span style="font-family: Inter;">In the </span><span style="font-family: Inter; font-weight: bold;">Title</span><span style="font-family: Inter; font-weight: bold; color: #ff0000;">*</span><span style="font-family: Inter;"> field, enter the name that will be shown above the widget. You can link the field with a variable created on the <a href="designer-tabs.html#context" class="topiclink">Context</a> tab of the interface designer. To do that, click the </span><img alt="link-icon" width="20" height="20" style="margin:0;width:20px;height:20px;border:none" src="link-icon.png"/><span class="f_ImageCaption"> </span><span style="font-family: Inter;">icon, then click </span><span style="font-family: Inter; font-weight: bold;"><Not defined></span><span style="font-family: Inter;">. The value of the specified variable will be shown in the widget’s title.</span></p>
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<h3 class="p_Heading3"><span class="f_Heading3">Events and System tabs</span></h3>
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<p style="line-height: 1.20; background: #ffffff; margin: 7px 0 16px 0;"><span style="font-family: Inter;">These tabs contain settings similar for all widgets. They allow you to set the widget’s visibility and access permissions, configure the widget’s behavior when the user hovers over it, etc. Read more about these settings in the <a href="common_widget_settings.html" class="topiclink">System widget settings</a></span><span style="font-family: Inter; color: #394149;"> </span><span style="font-family: Inter;">article.</span></p>
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<p style="line-height: 1.20; background: #ffffff; margin: 7px 0 16px 0;"><span style="font-family: Inter;">To finish configuring the widget, click </span><span style="font-family: Inter; font-weight: bold;">Save</span><span style="font-family: Inter;">.</span></p>
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<p style="line-height: 1.20; background: #ffffff; margin: 7px 0 16px 0;"><span style="font-family: Inter;">To make the page available to users, click </span><span style="font-family: Inter; font-weight: bold;">Save</span><span style="font-family: Inter;"> and </span><span style="font-family: Inter; font-weight: bold;">Publish</span><span style="font-family: Inter;"> on the interface designer toolbar.</span></p>
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class="bottom-nav__link">chatdesk-report.html</span>
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