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<p><a href="elma365-on-premises.html">BRIX On-Premises</a> > <a href="elma365-enterprise.html">BRIX On-Premises Enterprise</a> > Administering BRIX Enterprise / Diagnostics and troubleshooting in BRIX Enterprise</p>
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<div class="topic__title"><h1 class="p_Heading1"><span class="f_Heading1">Diagnostics and troubleshooting in BRIX Enterprise</span></h1>
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<!-- Placeholder for topic body. -->
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<p class="p_Normal">Diagnostics can be used to determine the current state of the system, eliminate existing errors, and optimize performance.</p>
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<p class="p_Normal">The diagnostic and troubleshooting process consists of three steps:</p>
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<ol style="list-style-type:decimal">
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<li value="1" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#collect-diagnostic-info" class="topiclink">Collecting diagnostic information</a>.</li><li value="2" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#apply-new-parameters-enterprise" class="topiclink">Applying new parameters for BRIX Enterprise</a>.</li><li value="3" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;"><a href="enterprise-troubleshooting.html#generate-logs-check-status" class="topiclink">Generating logs and checking the status of services</a>.</li></ol>
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<p class="p_Normal">Please note that during the diagnostic and troubleshooting process, changes are made to the existing configuration file <code><b>values-elma365.yaml</b></code>, which is received and filled in when BRIX Enterprise is installed. Unintentional changes to parameters in this file may result in the loss of BRIX application functionality.</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало внимание</span></p>
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<p class="p_Normal">Before making changes to the <code><b>values-elma365.yaml</b></code> file, it is recommended to create its backup copy.</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец внимание</span></p>
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<p class="p_Normal">If the <code><b>values-elma365.yaml</b></code> file has been lost, retrieve the parameters of the current BRIX installation and save them to this file. To do this, execute the following command:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">helm get values elma365 [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">] > values-elma365.yaml</span></p>
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<h2 class="p_Heading2"><a id="collect-diagnostic-info" class="hmanchor"></a><span class="f_Heading2">Step 1: Collecting diagnostic information</span></h2>
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<p style="line-height: 1.28; margin: 0 0 11px 0;">To collect system state data, enable debugging of the platform. To do this, set the<span style="font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span><code><b>debug</b></code><span style="font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span>parameter to<span style="font-family: Calibri,Vectora,'Droid Sans','Open Sans',Frutiger,sans-serif;"> </span><code><b>true</b></code>:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">debug: </span><span class="f_CodeExample" style="font-weight: bold;">true</span></p>
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<h2 class="p_Heading2"><a id="apply-new-parameters-enterprise" class="hmanchor"></a><span class="f_Heading2">Step 2: Applying new parameters for BRIX Enterprise</span></h2>
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<p class="p_Normal">You can update BRIX application settings in two ways: <a href="enterprise-troubleshooting.html#update-via-internet" class="topiclink">online</a> or <a href="enterprise-troubleshooting.html#update-offline" class="topiclink">offline</a>.</p>
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<h3 class="p_Heading3"><a id="update-via-internet" class="hmanchor"></a><span class="f_Heading3">Update parameters online</span></h3>
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<ol style="list-style-type:upper-roman">
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<li value="1" style="line-height: 1.28; margin-top: 0; margin-right: 0; margin-bottom: 11px;">Determine the chart version where the BRIX application was installed or updated:</li></ol>
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<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">helm show chart elma365/elma365</span></p>
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<p class="p_Normal" style="margin: 0 0 0 34px;">Command execution example:</p>
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<p style="line-height: 1.28; margin: 0 0 11px 34px;"><img alt="change-settings-enterprise-1" width="1126" height="83" style="margin:0;width:1126px;height:83px;border:none" src="change-settings-enterprise-1.png"/></p>
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<p class="p_Normal" style="margin: 0 0 0 34px;">The command will result in the chart version information being specified in the <code><b>version</b></code> file. Save this value for the next step.</p>
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<ol style="list-style-type:upper-roman" start="2">
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<li value="2" class="p_Normal" style="margin-top: 0; margin-right: 0; margin-bottom: 0;">Update the BRIX parameters. To do this, execute the following command specifying the installed chart version for the <code><b>--version</b></code> flag instead of <code><b><elma365-chart-version></b></code>:</li></ol>
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<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">helm upgrade --install elma365 elma365/elma365 -f values-elma365.yaml --version <elma365-chart-version> --timeout=30m --wait [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
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<h3 class="p_Heading3"><a id="update-offline" class="hmanchor"></a><span class="f_Heading3">Update parameters offline</span></h3>
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<p class="p_Normal">Go to the chart directory where the BRIX application was installed or updated and execute the following command:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">helm upgrade --install elma365 ./elma365 -f values-elma365.yaml --timeout=30m --wait [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
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<p class="p_Normal">It takes about 10-30 minutes to update the parameters. Wait for it to complete.</p>
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<h2 class="p_Heading2"><a id="generate-logs-check-status" class="hmanchor"></a><span class="f_Heading2">Step 3: Generating logs and checking the status of services</span></h2>
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<h3 class="p_Heading3"><span class="f_Heading3">Obtain logs</span></h3>
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<ul style="list-style-type:disc">
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<li class="p_Normal">If you need to gather logs from all application services, execute the following command:</li></ul>
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<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">kubectl logs -l tier=elma365 --all-containers [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">] > logs.txt</span></p>
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<ul style="list-style-type:disc">
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<li class="p_Normal">To view logs of a separate service, specify the required service instead of <code><b>[name]</b></code>:</li></ul>
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<p class="p_CodeExample" style="page-break-inside: avoid; margin: 0 0 0 34px;"><span class="f_CodeExample">kubectl logs -l app=[name] [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало примера</span></p>
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<p class="p_Normal">Example:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl logs -l app=main -n brix</span></p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец примера</span></p>
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<h3 class="p_Heading3"><span class="f_Heading3">View logs in real time</span></h3>
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<p class="p_Normal">To monitor logs in real time, add the <code><b>-f</b></code> option:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl logs -l app=[name] -f [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">начало примера</span></p>
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<p class="p_Normal">Example:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl logs -l app=main -f -n brix</span></p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">конец примера</span></p>
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<h3 class="p_Heading3"><span class="f_Heading3">Check the status of services</span></h3>
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<p class="p_Normal">To make sure that all services are working correctly, execute the following command:</p>
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<p class="p_CodeExample" style="page-break-inside: avoid;"><span class="f_CodeExample">kubectl get pod [-n </span><span class="f_CodeExample" style="font-weight: bold;">namespace</span><span class="f_CodeExample">]</span></p>
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<p class="p_Normal">The result will be generated as a table with the list of services. Services need to be in the <code><b>Running</b></code> status, while tasks need to be in the <code><b>Completed</b></code> status.</p>
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<p class="p_Normal">For more detailed analysis, it is recommended to install the necessary <a href="install-monitoring-tools.html" class="topiclink">monitoring</a>, <a href="install-loki.html" class="topiclink">logging</a> and <a href="install-tempo.html" class="topiclink">trace analysis</a> tools.</p>
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